# Friday, June 08, 2007
Friday, June 08, 2007 7:55:40 PM UTC
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Ms-migrane-microsoft-sucksThis just pisses me off.

I recently had to reinstall Vista on my work machine. Upon finishing the reinstallation, I went to activate Vista online (with Dell’s OEM key.) Vista claims the key is invalid. So I have to call Microsoft’s automated activation line.

If you’ve never had to call this line, consider yourself lucky. Granted, it’s as simple as they could make it, but it’s just a pain. You have to read off six or so groups of numbers, each group containing six numbers themselves. In return, you get the same amount of numbers back to type in and verify the installation. If the automated process fails, you get transferred to Microsoft’s Indian tech. support center (apparently) to manually get the return codes.

Anyhow, after the call, and speaking to a live person, I was activated and ready to go. Until the next day, at least, when a dialog popped up and said my copy of Vista was no longer activated, and I had three days to re-activate. Yet another call to Microsoft’s automated activation line. Yet another group of numbers to type in. Valid again, yay.

I thought that would be the end of it, but today on my home machine, I got the dialog in the middle of programming. What? I purchased an OEM copy of Vista Ultimate for my home machine months ago, and have been running it without fail since then (activated it online originally.) Whatever. I try the online activation, but get a different dialog back, saying that my product key is in use on another computer. No, dummy, it’s not. Yet another call to Microsoft’s activation line. More numbers read off and returned, and finally I’m activated again.

I never had this problem under XP. Ugh. Methinks they clamped down on the product activation a bit too much. Meanwhile, I’m sure pirates and such are enjoying Vista for free regardless.

Don’t get me wrong, I love Vista, and recommend it for everyone. But this is just silly.

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Friday, June 08, 2007 8:01:33 PM UTC
This is what happens when software companies presume their customers are thieves, and unfortunately MS isn't the only one to blame. It's absolutely maddening.

Honest customers are the only ones that deal with stuff like this. Everyone else just goes "no biggie, I'll pirate a new key."

Ugh.
Friday, June 08, 2007 11:53:26 PM UTC
Completely agree, Vinny. And that's why I'm usually 100% against any sort of DRM/'protection' mechanism. Completely screws the legitimate customers, who have to jump through the hoops..
Wednesday, February 20, 2008 2:32:02 AM UTC
"...that's why I'm usually 100% against any sort of DRM/'protection' mechanism"

Really? So presumably you don't lock your car, or your house, right? I mean if thieves want in, they're going to break in anyway, so why bother!

Software copy protection may leave a lot to be desired but I think being 100% against any sort of protection is a little strong.
Wednesday, February 20, 2008 2:59:34 AM UTC
Kal,

Your analogy is a little flawed. One can choose to use your home locks, with varying consequences. It's YOUR lock to do whatever you want with. Now, if the home required me to always jump through some hoops to enter it, and I could not get around this, that would be semi-equivalent to what standard DRM is.

I'm almost 100% against any form of DRM/copy protection on software. If someone wants to crack it/steal it, they're going to, regardless of me jumping through hoops or not. It's just another pain the butt for ME, a paying consumer, that the thieves don't have to go through.

I remember years ago, trying to get 3D Studio Max to work, but it wouldn't recognize the hardware dongle for licensing. I tried tech support, getting another key, etc. with no resolution to the problem. Ended up getting a crack off the internet that removed the protection (and the protection service) and had no problems after that.
Monday, September 29, 2008 6:51:21 AM UTC
I think your products are pretty cool
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