Since getting my console back after having it repaired, due to the red ring of death problem, I haven't played it much. I decided today to sit down and play Assassin's Creed, and about five minutes into it, my screen starts to look posterized. Basically, it looks like the colors are reduced. Think cheesy 80's music video special effects. Here's some shots:

Of course, if I go to XBox.com and look up my repair information, it says I'm out of warranty. Fantastic. A console I hardly play is broken yet again. I'm going to try to call and deal with their customer service people (in India.. ugh.) But I doubt I will be able to get them to fix this for free.

I haven't found any other information online about this problem. I can't be the only one, though.

Stuff I've tried:

- Changing from 1080p to 1080i, 720p, etc. -- no change.

- Jiggling the entire cable, in case there's a short.

- Unplugging/re-plugging in the video cable.

- Performing the "Reset Video Settings" trick per Microsoft's KB article.

How *$()@% frustrating is this? Microsoft really doesn't get it sometimes.

Update: According to users who replied to my XBox.com forum post, the problem appears to be that the GPU is either overheating, or beginning to break away from the motherboard. This is similar to what causes the "Red Ring of Death" errors, but not the same. I think I'm going to just have to bite the bullet and pay for repairs, even though this is clearly a design flaw, and not a problem I caused.

I admit, the last two Verizon “rants” were problems that I could have prevented if I had been more aware and responsible of the matters at hand.

But this time, this isn’t really a rant. It’s more of a statement of just how little Verizon cares about you as a customer.

Back in October, I incurred $97 in data charges checking my e-mail during my honeymoon. It’s my fault, I admit it, whatever. In early November, I went to a Verizon store, while at DevConnections in Las Vegas, and spoke to a manager there about the situation. He agreed to give me a credit of half the $97 (approximately $48.50) if I agreed to add a data plan onto my phone right then and there. I told him yes, and then asked if I could just cancel the data plan in a week or so. He reluctantly said yes, and wrote down on a piece of paper the details of the credit. He added the data plan and that was that. No receipt or anything, and I didn’t catch this manager’s name.

It’s been two bills since then, and I still haven’t seen the credit. A few weeks ago I went into a local (San Diego) Verizon store, and the person there explained that there’s nothing noted on my account regarding a credit. I explained the entire situation and he agreed that I should be getting the credit. He said he was going to put a note on there, and if I still don’t see a credit next month (maybe the manager in Las Vegas just didn’t post it yet?) then I should call Verizon or visit a store again to make sure I get the credit.

Today I called customer service (via *611) and had the customer service rep explain that since I don’t know the name of the manager in Las Vegas, and because they didn’t put any notes on my account, she basically can’t do anything. I would have to find exactly who I spoke to and bring it up with them. I ask if she can tell me what store this happened at, since I don’t live in Las Vegas and was just visiting. It takes her at least three minutes to just tell me the name of the plaza the store is in. What, your database doesn’t show things like store numbers?! I also ask her about dropped calls and poor reception, since Heather and I can’t get reception worth a darn in our house. She said we need to call #832 immediately after a dropped call, and they will credit me automatically. Why Verizon can’t credit me automatically anyway (without calling a number), I’ll never know.

I’m starting to think at this point that the manager pulled a fast one on me. I decide to try and find the store. I end up locating the exact one I went into, via the plaza name the CSR gave me before. It’s on Tropicana Ave in Las Vegas. I call, and explain the situation to the first CSR, and say that I may need to speak to the manager to get this resolved. He explains that since I don’t know who I talked to, he can’t just ask everyone about my situation. He puts me on hold repeatedly, and in between holds, asks for my phone number. I finally give up after being on hold for five minutes and hearing ringing that entire time.

I’m probably going to call Verizon’s corporate line (thanks Consumerist!) and leave a message, see what happens. I’m just over Verizon in general now. The concept that the customer is right is totally lost on them. Who knows what other wireless companies are like. I want to just bail on cell phones entirely, but obviously can’t do that. Maybe Cricket wireless would work for Heather and I. I dunno.

P.S. — Read this awesome tale of woe from another person dealing with Verizon.

Verizon once again screws Heather and I over. We went 90 minutes over our “family share” plan, and will have to pay 45 cents for each of those minutes. $40 extra dollars this month.

Verizon can send you free texts to tell you your bill is ready, how many minutes are left, what your current bill is, etc… but they can’t send you an automatic “heads up” warning when your minutes are almost gone? Of course they can’t. It would kill their profits from these sort of scenarios. And do you really think those extra minutes are worth 45 cents a pop to them? No way.

I’d say we’re switching to another company when our plan is up, but they all suck. Some major reform needs to happen in that industry and fast. Bah.

I was using my favorite audio player/manager, MediaMonkey, this afternoon and ran into a really annoying bug. All of the songs in a particular album would play except for one. MediaMonkey would just skip the file, no error or anything.

At first I thought the file was “corrupt”, but it couldn’t be. It had only been ripped a few weeks ago, and plays fine in other players, such as Winamp, VLC and Foobar2000. I started to think logically about the problem, and noticed that particular track had parenthesis in it’s filename. I removed the parathesis, and replaced them with another character. Nope, still skipping.

So I thought more, and concluded that the filename was the longest filename on the album. I removed a few characters and tried again. Voila, now it works!

I do some research and find that MediaMonkey (at least the new beta for Vista) uses the Quicktime API to playback AAC files. I decided to try an experiment, and attempted to load the troublesome file (with it’s long filename) into Quicktime via Quicktime’s own “open file” menu. It’s leads me to a wonderfully unhelpful error message of “Error -37: a bad filename or volume name was encountered”. Oh, really?

Doing even further research, it seems that Quicktime can’t handle a file with a name longer than 60 characters. What the crap?

Searching around the web, I find a handful of people who have run into this same problem. Why hasn’t this been fixed yet? Is this why iTunes automatically stores most songs in a “cut off filename” state when “Keep my iTunes Folder Organized” is checked?

Ugh. Will someone at Apple get their head outta their butt, fire the entire Quicktime/iTunes for Windows development staff, and start over? I’m tired of it crashing, having exploits, making my computer slow to a crawl, and not playing back “HD” content on even screaming-fast PCs. All major reasons I switched to MediaMonkey. But alas, since MediaMonkey relies on Quicktime for it’s AAC playback, I’m going to have to truncate all my AAC filenames until a fix comes out.

Okay, I messed up. This past month, especially during the honeymoon, I was using my cell phone’s internet client to check my e-mail, etc… I didn’t think it’d be that big of a deal. Maybe $10–$15 worth of charges, right? I get my latest Verizon cell phone bill and it’s almost $100 more than usual. Apparently I used 6 megabytes of data, and Verizon wants $97 for it. What.. the.. f—k?

To rub salt in the wound, Verizon offers a pre-paid “data block” of 10 megabytes for $25. Or unlimited data usage for $40. But of course, they can’t retroactively add these plans to your phone if the bill has been generated, according to them. Which is total baloney. According to the woman I spoke to, if I had changed my plan last week (to have the data block), I wouldn’t have had to pay this charge. Glorious!

I know the error is clearly on my side, but don’t you think they could have a little compassion for someone? The $95 for 6 megabytes is clearly raping the customer for no good reason, when compared to their other plans— that’s $15 per megabyte, compared to the pre-paid 10 megabyte block coming out to $4 a megabyte. Blah.

Also, looking at my phone bill, I noticed minutes deducted for calling voicemail. I was under the impression that calling your voicemail was always free with Verizon. Bzzzt. Wrong. According to Wikipedia (and other sources):

Verizon Wireless charges customers peak minutes if a user dials his/her voicemail during peak hours which is in contrast to its competitors. A customer may have mobile to mobile but will still be charged peak minutes for dialing his/her voicemail. Many customers are used to having free minutes when checking voicemail and are unaware that Verizon Wireless is deducting peak minutes.

Awesome!

Anyways, when our contract is up, Heather and I will most likely be finding another wireless provider.

Yes, when you think PETA, think naked girls:

You guys are real winners! You sure convinced me to join your group after that video…

Oh wait, you didn’t. This hamburger is tasty. Mmm mmm good.

I’m sorry I rant so much, but these things are really upsetting me lately. Maybe you can relate to some of the topics?

Dell – A friend of mine, Nicole, brought me her Dell laptop to take a look at, since it will no longer boot. I figure it’s a bad hard drive.. the signs point to that, so I order a drive and stick it in, preparing to reinstall Windows. System can’t find the drive.. or wait, it can, oh wait.. it can’t. It randomly just doesn’t see the hard drive. I check online, and find that the world pretty much agrees that the Dell Inspiron 5150 is the crappiest model of laptop to ever roam this earth, plagued with engineering flaws that cause chips to crack, the CPU to overheat (2), and power plugs to short out. This led to Dell getting a class-action lawsuit brought against them, and them losing. As part of the settlement, they must pay for repairs up until Sept. 30th, 2007.

Now, Nicole’s already had the motherboard replaced by a tech once before, sent the laptop in for repair, had yet another motherboard replacement, a power adapter replacement, etc… and it’s still not working right. I had her speak to Dell again and get another motherboard. They say they can’t send one at first, citing some policy that once a motherboard’s been sent out, they can’t send out another (what?!) but the tech eventually agrees to send one out. They receive it the next day, and I examine it. The “new” board is actually refurbished from 2005 and looks terrible. I decide to swap it out anyway, and what do you know? It doesn’t work.

I’ve heard that some people have had luck e-mailing the “Customer Advocate” team at Dell (Customer_Advocate@Dell.com) and I did e-mail them six days ago, but haven’t heard a peep. I’m e-mailing them back tonight and asking for them to at least respond. I’m seriously doubting they’ll bother responding back.

Microsoft/Windows Vista – I had to completely re-install Vista two days ago, because SQL Management Studio stopped connecting to servers. Just straight up would not connect to any server anymore. Just gave me a generic fatal network error message. I tried uninstalling and reinstalling, cleaning out the registry, deleting files, etc… just couldn’t get it to work. And seeing as SQL Management Studio is pretty much a requirement to do my job, I had to reinstall everything to get it working again. Ugh.

Then, I decided to upgrade my laptop’s hard drive and memory, since I had skimped on it before, but now that I use it for work, I need it to be much faster. Bought a 100 gig 7200 RPM laptop hard drive and two gigabytes of RAM. Put the new hard drive in, and Vista says it’s now deactivated. What?!

Maybe you know that I’ve had problems with Vista’s lame activation in the past. How about the time I put in a soundcard? Or the time I reinstalled Vista (after having it installed for months beforehand?) Now I get it for installing a hard drive. Of course I have to call, read off a number to a guy in India, and then he reads me back another code, and I’m activated again. What a waste of my time.. and there was really no reason to get “deactivated” in the first place.

Microsoft/XBox 360 – My XBox 360 recently started getting the red rings of death. It wasn’t so bad at first, but then it got ridiculous, locking up like 20 minutes into a DVD, etc… so I decided to send it in. The first call, I spent about an hour waiting and talking to a tech, leading me through troubleshooting steps (which obviously aren’t going to fix the red rings problem.) Of course I get disconnected in the middle of this, so I give up for that night and try again a short while later. This time, the tech tells me that their computer systems are down, and I need to call back in 30 minutes. Ok.. so I do call back, and the automated voice prompts tell me that I can just do a service request online. Well why didn’t you say so in the first place?

So I file a request, they send me a little box to package up my XBox 360, and I send it back (to somewhere in Texas.) You can check the status of your repair via their http://service.xbox.com/ site.. at first it said my unit had not yet been received, then it changed to received.. and now it says “No Repair”, and that my warranty is invalid. Obviously I freaked a little, and snooped around online for “no pending repair”. Looks like this means they swapped it out for a refurbished console. Okay, that makes sense, but why should the service status be so misleading? Why can’t it say “swapped out” or “replaced” or “replacement shipped”? Instead, I have no way of even knowing if the accepted my repair, shipped it, etc.. talk about lame.

I guess I’ll wait a few more days and see if an XBox 360 comes to my door via UPS. If not, I’ll have to call and deal with a guy in India.. (gee doesn’t that sound familiar?)

Nissan – I love my car. No really, I do. The navigation system needs work, but other than that, gravy. Except I keep having a problem where my driver’s seat has it’s leather “unhooked” from the seat itself, near where the seat touches the center console. I attribute it to me being a bigger guy, but still, it shouldn’t be coming undone. I’ve had Nissan fix this twice now, and it still keeps popping off. So I e-mailed corporate and they e-mailed me back days later, asking for my mileage and where I last had it serviced. I send them back the information, and they say a “specialist” will be in touch with me by the following business day. It’s been two days, and nothing. I’m not that upset yet, but when you say following business day, you probably should mean it.

But even if they do contact me.. say, tomorrow.. what is this “specialist” going to do for me? Just tell me to bring it in to get fixed? It obviously keeps happening.. it seems like an engineering problem to me. I don’t sit in my car funny, aka slamming your butt onto the seat as you jump in. And I always try to be “centered” in my seat, so I just don’t get it.

Anyways, I’m sorry for such a long rant. But maybe you can relate to some of these. I don’t think I’m expecting too much from these companies, and it just goes to show how little they care for their customers in general.

Apple announced all new iPods today, and whoopty-do, they manage to screw it up pretty bad.

1. Ringtones cost extra — Yeah, I really want to spend .99 cents more to take a PIECE of a song I already paid .99 for and make it into a ringtone. I also DO NOT WANT the ability to use tracks I ripped myself and convert them to ringtones. Bind my hands, please.
2. iPhone is now $200 cheaper — All you suckers who paid top dollar for the privilage of having an iPhone right away.. I am pointing and laughing at you. I still don’t want an iPhone, even with the cheaper price point.
3. The new Nano looks terrible — I know some people will disagree with me and say it’s beautiful, but I’m sorry, you’re wrong. It’s like a hobbit made love to one of the new “classic” iPods. Rumors of terrible performance (coverflow is jerky, etc.) and the small video screen don’t help my desire to get one at all.
4. The new iPod “touch”, oh wait, don’t you mean IPHONE? — Jeez, you might as well buy an iPhone. Or wait for iPhone v2, where they finally put WiFi into the iPhone. Shouldn’t they also have changed the form factor just a tad? I mean, it’s skinnier, sure, but what about making the screen bigger? Or changing up the face.. just anything to make it stand out against an iPhone. And don’t just disable things, either, *cough*e-mail*cough* on the iPod Touch to make it not compete with the iPhone.
5. Starbucks integration; who cares? — So, your iPod Touch will light up like Christmas every time you walk past a Starbucks? And you’ll get to see what artist/song is currently playing? And be able to buy it?!? It sounds like you want to force advertising in my face. And for all that, I don’t even get free WiFi internet access? Boohoo, Starbucks. Hopefully you can turn this “feature” off. I’m sure Starbucks and Apple will make gakillions of dollars, though. Whatever.
6. No WiFi syncing — Isn’t this obvious? You’ve got an iPod now with WiFi capabilities.. why can’t someone sync it when they get home automatically through the power of WiFi?

From a post by 2k Elizabeth, a person who works for 2k Games:

hey guys,

first, let me say this. you DO NOT NEED TO USE THE INTERNET EVERY TIME YOU PLAY THIS GAME. it is only the first time.

second, you can uninstall and reinstall this game, and if, by chance, you have 2 computers you want to simultaneously play this game on, you also can do that.

if by some chance you are reinstalling this game without uninstalling it first, a lot, there is a chance you may have to call securom and get a key, or deactivate some older installations.

but if you upgrade your hardware next week, you'll still be able to play the game. if you revamp your system and need to reinstall bioshock, just uninstall it before you go through the overhaul, and then do your reinstall.

calling it "hardware fingerprinting" is a bit alarmist. we do not transmit any of your data to any companies.

really, the only people who will be concerned about any of these security measures are those who are rapidly putting bioshock on many pcs... if you use the game as you normally do, you won't notice this at all.

AWESOME!

I feel sorry for people who bought the game and don’t have an always-on internet connection. This protection means that the first time they go to play it, they’ll have to connect to the internet.

And I’ll now have to remember to uninstall the game next time I buy a new PC or rebuild my current one. And let’s hope the activation doesn’t fail randomly, because we know that never happens, especially on Windows Vista. Otherwise, I’ll be forced to call a third party (SecuROM) and plead my case. Wonderful!

And guess who doesn’t have to worry about any of these things? The people who pirated the game in the first place.

To top it off, she ends with basically saying if you aren’t doing anything wrong, you don’t have anything to worry about. Riiight. Since when is it up to game manufacturers to determine how many PCs I can install a game on?

You win, 2k Games! Truly you have conquered all video game pirating!

Update: Since people are wondering, here are my computer’s specs:

MSI P6N SLI Platinum Motherboard
Intel Q6600 Core2 Quad, 2.4GHz CPU
2 gigabytes of Muskin eXtreme Performance DDR2 1066 RAM
ATI Radeon X1900 XTX PCI-E 512mb video card
On-board RealTek (7.1 capable) Audio, analog mode

Bioshock was released today for PC and XBox 360, receiving a 97 out of 100 over at Metacritic. That’s a pretty excellent score. So of course I decided to purchase the game via Steam. When I went to play the game, that’s when things fell apart.

Firstly, the game’s SecuROM protection would not let the game start. It claimed the activation servers could not be found. Huh? You’re telling me SecuROM is dialing home to make sure my copy is legit? That’s a bit scary.

So I check the forums, and find that if you retry running the game three times, it eventually works (who knows why three is the magic number.) Whaddya know, I’m in! The Bioshock logo appears, my screen goes to black, appearing to load the game, then bam, back to my desktop. Huh? I check my taskbar— yep, the game’s still running. But why did it kick me back to the desktop? On a whim, I exit out of Vista’s sidebar, and I’m able to bring the game fullscreen again without a problem.

Okay, finally.. I’ll be able to play! I see the intro movies. First one shows a list of copyright mumbo jumbo for about 15 seconds. Can’t be skipped. Ugh. Second video is a short Unreal technology logo. Third one is an nVidia logo, also can’t be skipped. Finally, we’re shown a 2k games video, and we’re able to hit escape to skip it. Totally lame.

At the main menu, I go into options to fix my resolution (the game started up at 1024x768, my monitor is natively 1680x1050.) I change the resolution and apply the settings. I go into the sound settings, and change it from stereo to 5.1 audio. Says I’ll have to restart the game. No biggie, I guess. But that means sitting through those logos again.. so I bite the bullet and restart the game anyhow.

Back to the main menu, I finally choose new game. It starts to load, and I’m forced to watch a cutscene rendered by the engine. No hitting escape (can’t even get a button to go back to the main menu!), etc. The cutscene looks decent, but has a “fake” antialiased blur to it. This isn’t spoiling anything for you, but the main character (you) gets into a plane crash in this video. You wake up rising to the surface, surrounded by burning plane wreckage. Guess what problem I run into now?

There’s no surround sound. At all. And the sound coming out of my two front speakers is way out of wack with where I’m at in relation to the sound sources (the fire burning, the ocean, etc.) Huh? I double check my options. Yep, 5.1 sound is set. What gives?

I decide to keep on trucking, walking into a building in the middle of the ocean. Staircases lead me down in front of a bathysphere. There is some “art” on the walls, and banners and such, and they look great. The textures on the bathysphere and the rest of the walls, however, is absolute garbage. It’s like I’ve gone back in time to Quake III-era textures. I suspect that 2k Games made Bioshock to look/work best on the XBox 360 console, and not the PC.. Huh?

I give up and save my game, bailing out to Windows, and hopping on Steam’s forums as well as 2k Game’s forums, to search for solutions. There are none to be found, but plenty of other people having loads of problems. The last time I saw a game launch with this many technical problems, it was called Enter The Matrix. It was a total joke, and nearly unplayable. That’s just about how I feel about Bioshock right now.

I learn nothing from the forums, so I jump back in the game and load my save game. I wait for it to finish loading. La la la. When the save game is fully loaded, I see the screen come up, but all the textures are very very blurry. After a few seconds, they clear themselves up. What the heck? I’m not on a console! I’m on a PC more than capable of handling the game.

I should also chime in that I’m getting tired of Unreal engine based games completely sucking on the PC. They all suffer from the “mouse lag” problem, or 3d audio problems, or 3d video problems, etc… more than any other games I’ve had to install and run. They usually require you to get down to .INI hacking just to play the basic game. Dumb.

I recommend that everyone learn from my mistake: stay away from this stinker, unless 2k Games releases a major update to fix ALL of the problems.