I’m sorry I rant so much, but these things are really upsetting me lately. Maybe you can relate to some of the topics?
Dell – A friend of mine, Nicole, brought me her Dell laptop to take a look at, since it will no longer boot. I figure it’s a bad hard drive.. the signs point to that, so I order a drive and stick it in, preparing to reinstall Windows. System can’t find the drive.. or wait, it can, oh wait.. it can’t. It randomly just doesn’t see the hard drive. I check online, and find that the world pretty much agrees that the Dell Inspiron 5150 is the crappiest model of laptop to ever roam this earth, plagued with engineering flaws that cause chips to crack, the CPU to overheat (2), and power plugs to short out. This led to Dell getting a class-action lawsuit brought against them, and them losing. As part of the settlement, they must pay for repairs up until Sept. 30th, 2007.
Now, Nicole’s already had the motherboard replaced by a tech once before, sent the laptop in for repair, had yet another motherboard replacement, a power adapter replacement, etc… and it’s still not working right. I had her speak to Dell again and get another motherboard. They say they can’t send one at first, citing some policy that once a motherboard’s been sent out, they can’t send out another (what?!) but the tech eventually agrees to send one out. They receive it the next day, and I examine it. The “new” board is actually refurbished from 2005 and looks terrible. I decide to swap it out anyway, and what do you know? It doesn’t work.
I’ve heard that some people have had luck e-mailing the “Customer Advocate” team at Dell (Customer_Advocate@Dell.com) and I did e-mail them six days ago, but haven’t heard a peep. I’m e-mailing them back tonight and asking for them to at least respond. I’m seriously doubting they’ll bother responding back.
Microsoft/Windows Vista – I had to completely re-install Vista two days ago, because SQL Management Studio stopped connecting to servers. Just straight up would not connect to any server anymore. Just gave me a generic fatal network error message. I tried uninstalling and reinstalling, cleaning out the registry, deleting files, etc… just couldn’t get it to work. And seeing as SQL Management Studio is pretty much a requirement to do my job, I had to reinstall everything to get it working again. Ugh.
Then, I decided to upgrade my laptop’s hard drive and memory, since I had skimped on it before, but now that I use it for work, I need it to be much faster. Bought a 100 gig 7200 RPM laptop hard drive and two gigabytes of RAM. Put the new hard drive in, and Vista says it’s now deactivated. What?!
Maybe you know that I’ve had problems with Vista’s lame activation in the past. How about the time I put in a soundcard? Or the time I reinstalled Vista (after having it installed for months beforehand?) Now I get it for installing a hard drive. Of course I have to call, read off a number to a guy in India, and then he reads me back another code, and I’m activated again. What a waste of my time.. and there was really no reason to get “deactivated” in the first place.
Microsoft/XBox 360 – My XBox 360 recently started getting the red rings of death. It wasn’t so bad at first, but then it got ridiculous, locking up like 20 minutes into a DVD, etc… so I decided to send it in. The first call, I spent about an hour waiting and talking to a tech, leading me through troubleshooting steps (which obviously aren’t going to fix the red rings problem.) Of course I get disconnected in the middle of this, so I give up for that night and try again a short while later. This time, the tech tells me that their computer systems are down, and I need to call back in 30 minutes. Ok.. so I do call back, and the automated voice prompts tell me that I can just do a service request online. Well why didn’t you say so in the first place?
So I file a request, they send me a little box to package up my XBox 360, and I send it back (to somewhere in Texas.) You can check the status of your repair via their http://service.xbox.com/ site.. at first it said my unit had not yet been received, then it changed to received.. and now it says “No Repair”, and that my warranty is invalid. Obviously I freaked a little, and snooped around online for “no pending repair”. Looks like this means they swapped it out for a refurbished console. Okay, that makes sense, but why should the service status be so misleading? Why can’t it say “swapped out” or “replaced” or “replacement shipped”? Instead, I have no way of even knowing if the accepted my repair, shipped it, etc.. talk about lame.
I guess I’ll wait a few more days and see if an XBox 360 comes to my door via UPS. If not, I’ll have to call and deal with a guy in India.. (gee doesn’t that sound familiar?)
Nissan – I love my car. No really, I do. The navigation system needs work, but other than that, gravy. Except I keep having a problem where my driver’s seat has it’s leather “unhooked” from the seat itself, near where the seat touches the center console. I attribute it to me being a bigger guy, but still, it shouldn’t be coming undone. I’ve had Nissan fix this twice now, and it still keeps popping off. So I e-mailed corporate and they e-mailed me back days later, asking for my mileage and where I last had it serviced. I send them back the information, and they say a “specialist” will be in touch with me by the following business day. It’s been two days, and nothing. I’m not that upset yet, but when you say following business day, you probably should mean it.
But even if they do contact me.. say, tomorrow.. what is this “specialist” going to do for me? Just tell me to bring it in to get fixed? It obviously keeps happening.. it seems like an engineering problem to me. I don’t sit in my car funny, aka slamming your butt onto the seat as you jump in. And I always try to be “centered” in my seat, so I just don’t get it.
Anyways, I’m sorry for such a long rant. But maybe you can relate to some of these. I don’t think I’m expecting too much from these companies, and it just goes to show how little they care for their customers in general.